Thank you for shopping with [Your Brand Name]. We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund according to the policy below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
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The item must be returned within 7 days of delivery.
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The product must be unused, unwashed, and in its original condition.
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All original tags and packaging must be intact.
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Items purchased on final sale or clearance may not be eligible for return.
2. Non-Returnable Items
The following items cannot be returned or refunded:
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Worn or used clothing
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Damaged items caused by the customer
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Items without original tags or packaging
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Customized or personalized products
3. Refund Process
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If your return is approved:
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The refund will be processed to your original payment method.
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It may take 5–7 business days for the refund to reflect in your account depending on your payment provider.
4. Exchange Policy
If you received a product that is defective, damaged, or incorrect, we will offer a replacement or exchange at no additional cost.
5. Return Shipping
Customers may be responsible for return shipping costs, unless the product received was damaged or incorrect.
6. How to Request a Return
To request a return or refund, please contact us with your order details:
Email: [Your Email Address]
Order Number: [Mention your order number]
Our support team will guide you through the return process.
7. Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page.